Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via FEDEX with tracking and drop-off without signature.

If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

If the product of your order isn't in stock or customised, the delivery time is between 4 to 8 weeks.

Returns: Damaged or Defective Products
If an item arrives damaged or defective, please notify immediately the chabret Concierge, either by email at contact@chabret.fr,or by telephone at +33477470995. The Concierge will issue a Return Authorization Number (RA#) for the return and issue a call tag or ARS label for the return shipping. The damaged merchandise should be packed in the original carton with all accompanying manuals and literature. Replacement merchandise will be coordinated by the Concierge, or you may choose to receive a complete refund.

Returns: Delivery Error
If you receive a wrong item, please notify immediately the Chabret Concierge, either by email at contact@chabret.fr, by telephone at +33477470995. The Concierge will issue a Return Authorization Number (RA#) for the return and issue a call tag or ARS label for the return shipping. The correct merchandise will be sent as quickly as possible.

Returns: New, Undamaged, and Non-Defective Products
We have taken great care to present only highest quality merchandise at chabret.fr. If you are not satisfied with your selection, however, you may return for refund an undamaged or non-defective product within the first 30 days of receipt of the item with the following restrictions or conditions:

You are responsible for obtaining a RETURN AUTHORIZATION NUMBER (RA#) from the Chabret Concierge. You may request authorization by email at contact@chabret.fr,or by telephone at +33477470995. The outside of the shipping carton must be labeled clearly with the RA#, and the product must be returned within fourteen days after you receive the RA#.

You are responsible for the return shipping costs and shipping the product back per instructions from the Concierge. The product must be returned in a new-like condition and packed in the original carton with all accompanying manuals and literature. If a new-like product is not returned in the original carton with manuals and literature, a restocking charge may apply.

Any personalized, customized, or made-to-order item may not be returned.

Return credit will be issued to you after receipt of the return and merchandise inspection per the above.
 
Overseas Customers
Return shipping costs for any reason is the responsibility of the customer. Chabret does not reimburse international shipping charges, customs or import duties, brokerage fees, or foreign taxes paid.